At New General our goal is to package your order with precision and attention to detail, and as quickly as possible! We ask that you allow 1-3 business days for your order to be processed and packaged.*
Once processed we’ll send you an email notifying you that your order has shipped and provide tracking information.
Free shipping for orders $100 or more!
This offer applies to all orders shipped within the US (not available in Hawaii and Alaska).
Our flat rate shipping allows you to order multiple items and have them shipped at our predetermined flat rate or less.
Domestic Shipping – $14
Flat rate shipping to the US is $14 USD, however, this does not apply to oversize or overweight items. All US orders are mailed via UPS Standard or FedEx International Ground and are released for shipment within 3 business days of receipt of payment. A tracking number will be provided once your parcel has shipped. Duties and taxes may be payable by the customer upon receipt of parcel. Please note that oversized/overweight items are subject to additional shipping charges and are not eligible for free shipping. Please allow 5-7 business days for delivery in the US.
note: UPS does not ship to P.O. boxes
Need something in a hurry? No problem. We offer express air delivery options via UPS Worldwide Expedited, UPS 3 Day Select and Fedex Express. All shipping options along with shipping quotes will be displayed on the checkout page once the delivery address has been fully submitted. Expedited shipping fees are the responsibility of the customer and any order for expedited shipping are not eligible for free shipping.
Cancellations or Changes
Changed your mind? Forgot to add something? No worries! Send us a message at email@example.com within 24 hours of purchase and we will sort it out for you!
Once a parcel is picked up by UPS or Fedex, it is out of our hands and we are not responsible for delays, missing/lost packages, or shipping damage. Any amount owing upon delivery or import fees are the responsibility of the customer.
Please keep an eye on your tracking number to ensure a successful delivery and contact the carrier if you have further questions about your parcel.
Rejected, undeliverable and unclaimed parcels will be shipped back to Canada and any additional shipping fees, duties and/or taxes incurred will be the responsibility of the customer.
*During busier seasons and the holiday season, please allow for an extended processing time. If you have any questions about your order, you can always get in touch with us at firstname.lastname@example.org. We appreciate your patience!